I have noticed quite a few blogs with similar topics and decided to publish mine as well. I was aboard Continental flight 350 EWR – AUS @ 7:15AM EST) and looked out of my window and realized that something about the mounting (I am sure it’s not the proper technical term but I hope I’ll get my point across using it) of the engine caught my eye. It looked like one of the screws was not all the way in, creating an odd looking shadow – which was catching my attention. When I took a closer glance, I noticed that, right below the odd looking screw, an entire screw appeared to be missing. I notified Continental about it, emphasized my extreme level of unease and discomfort during the 2+ hour of remaining flight time and put this in context with my repeat Customer Service issues I have been experiencing with Continental. Every other airline has been more responsive and more understanding - even with issues smaller than the ones I have had with Continental - than this airline. Sure, they are friendly - but ultimately, more times than not, dismissive => 'fly with us again and we will exceed your expectations'. I have told Continental that I am very frustrated about the fact that I feel like a Customer Service lab rat and that they should have their own people, PAID STAFF, to make sure issues like mine are detected and fixed. I would claim that, to date, I have probably pointed out more of their shortcomings than most of their own staff...and I say that as some of the issues were very hard to even communicate to Continental as them being a problem. No airline has ultimately made me feel more dismissed, disregarded and unappreciated as this one. And now the issue seems to extend to their actual equipment as well...what's next? Continental, do I have to survive septic tea or experience bruises before you consider showing some humility and making me feel like I matter...despite my lack of elite status or the fact that I don't fly first class or don't have your fancy credit card? A non-BS response - for once - would be nice. Heck, even Delta made me feel more appreciated..and we all know what that means...
